Frequently Asked Questions

Everything you need to know about our holistic beauty and skincare collection.

Are Agent Nateur products suitable for sensitive skin?

Yes, our formulations prioritize high-quality, non-toxic, and natural ingredients designed to be gentle yet effective. However, we always recommend performing a patch test before fully integrating a new product into your routine.

Do you offer international shipping?

We ship our luxury skincare worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.

What is your return policy?

Due to the artisanal and hygienic nature of our products, we can only accept returns on unopened and unused items in their original packaging within 14 days of delivery.

Are your products pregnancy-safe?

While Agent Nateur uses natural ingredients, we recommend consulting with your physician regarding specific products—especially those containing essential oils—to ensure they align with your pregnancy wellness plan.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

Are Agent Nateur products cruelty-free?

Absolutely. We are committed to ethical beauty practices and never test our products or ingredients on animals.