Returns & Exchanges

At Agent Nateur, we want you to be completely satisfied with your luxury skincare experience. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our concierge team at support@agentnateur.com with your order number and the reason for your return to receive an authorization form.

2

Prepare Your Package

Securely pack the unused items in their original boxes to ensure they are protected during transit and include your printed return authorization.

3

Ship the Items

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center.

4

Receive Your Refund

Once our quality control team inspects and approves the return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing